Our Complaints Procedure

Elite School of Beauty & Spa has a set procedure to resolve complaints. If you are unsatisfied by campus staff dealing with your concern/complaint, you can contact the General Manager in writing, outlining your concerns and the discussions held to date with the campus staff. 

General Manager - Elite School of Beauty & Spa
766 River Road, Hamilton 3210
Ph. (07) 853 0291 

At all stages, the staff member managing your concerns will have discussions with you (and other relevant parties) to attempt to reach a resolution. In extreme cases where a resolution is not found, you can contact NZQA who will ask for specific details, including student handbook guidelines and company policies. They will then determine if we have followed a fair and reasonable path in line with our company expectations. Students can download the complaint form from:
https://www.nzqa.govt.nz/assets/Providers-and-partners/Code-of-Practice/formal-complaint-form.pdf

You can contact NZQA at:

New Zealand Qualifications Authority
The Terrace, PO Box 160, Wellington 6140
Ph: 0800 697 296 

For International students, if a complaint is of a financial/contractual nature, NZQA will refer it to the Dispute Resolution Scheme (DRS) operator iStudent Complaints. Information about the Dispute Resolution Scheme operator can be found at www.istudent.org.nz